Disney Hospitality Duties for Church Members

This post examines three duties that Disney World gives to all of its employees, and how these duties could strengthen hospitality in our churches if all Christians were to accept them as well.

When travelling through a forest, Dorothy taught us that we could expect to find lions, tigers, and bears. When travelling through the Walt Disney World Resort, you can expect to find photographers, janitors, and greeters. This is because Disney World teaches all of their employees (also known as Cast Members) that in addition to their assigned duty, they must always be janitors, photographers, and greeters. I think our churches can learn from Disney’s example.

Nine Suggestions for Cultivating Volunteers

Wouldn’t it be great if all of our churches had continuous supplies of volunteer leaders to step into vacant positions on a moments notice? It almost sounds too good to be true, but I have seen churches where this actually happens! These churches have worked hard to create an atmosphere that continuously raises up new volunteer leaders to be a part of the church. In my experience with these churches, I have learned at least nine things that help to cultivate volunteers within the church.

9 Suggestions for Cultivating Volunteers:

  1. Connect serving to a spiritual calling. 

Volunteer Expiration Dates

Expiration dates are on all sorts of things and for good reasons.  We can find them on loaves of bread, gallons of milk, and egg cartons.  Expiration dates are on our driver’s licenses, professional certifications, and even the President of the United States.  These dates make sure things stay fresh, maximize effectiveness, and give us an opportunity to evaluate the need for change.  And these are great reasons to put expiration dates on volunteer positions in the church.

Sometimes we put someone in a position and leave them there until they are used up.  When volunteers are excited about doing good work for God, they begin like a freshly struck match.  Their flame and energy are intense.  Too often, though, we leave them burning in one spot for so long that their flame can sputter and die.  Expiration dates can protect us from burning out volunteers.

Rotating fresh people into positions can achieve maximum effectiveness.  Baseball coaches know how many pitches their pitchers can throw before they start getting tired.  They have a whole crew of pitchers that they rotate in to keep them fresh and effective.  Rotating volunteers in the church setting is just as important.  It keeps the ideas fresh and the energy level high.

Rotating volunteers can also keep programs from getting stuck in ruts.  In baseball, there are some situations when a left handed pitcher can be more effective than a right handed pitcher.  The same is true in church work.  Sometimes we need to change things to achieve our mission.  Establishing a culture of rotating volunteers helps the church to be more prepared when changes become necessary.

Expiration dates are a form of checks and balances.  An approaching expiration date is a wonderful opportunity to evaluate and to redirect.  Every four years, we have the opportunity to evaluate the needs of our country as we decide who should be the President of the United States.  When volunteers stay in one position too long, it becomes difficult to make necessary changes.

We tend to resist expiration dates because it is easier to let someone stay in one spot than it is to find and train a replacement.  But it is well worth the effort.  As leaders in the church, it is our duty to help people find meaningful ways to serve.  And using expiration dates to allow more people to rotate into places of service gives the church community a broad expression of faith.